What is the first step in the PDSA model?

• A. Act - Apply the learning
• B. Do - Test the plan on a small scale
• C. Plan - Identify the problem and create a plan for change
• D. Study - Review the results

Answer: (C)

The first step in the PDSA (Plan-Do-Study-Act) model is to identify the problem and create a plan for change, which is why selecting this option is accurate. During the planning phase, teams reflect on the issue at hand, gather necessary information, and strategize how to address the problem effectively. This foundational step is crucial because it sets the direction for the entire improvement process. A well-defined plan increases the likelihood of success in the subsequent steps, as it outlines objectives, resources, and anticipated outcomes. By investing time and thought into this initial phase, organizations can make informed decisions that guide their actions in the later stages of the model.